Frequently Asked Questions
Everything you need to know about your PolarPro experience.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
Do you offer a warranty on your electronic components?
Yes, all PolarPro hardware comes with a comprehensive 12-month limited warranty covering manufacturing defects and technical malfunctions under normal use.
What is your return policy for opened products?
We accept returns within 30 days of purchase. Items must be in their original packaging; however, opened electronics are subject to a 15% restocking fee if they are not defective.
Are your camera filters and accessories compatible with all major brands?
Our products are designed for specific models from brands like DJI, Sony, and Canon. Please check the 'Compatibility' section on each product page to ensure a perfect fit for your gear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I track my package once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.